The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Frequently Asked Questions
Why are the processing times so long?
Everything we make is made specially for your order and concrete needs time to cure for us to be able to seal.
Custom and personalised orders
If you have your own sizes for your sink design we are more than happy to help you.
We send care information with all our products purchased and we are always happy to help you.
I want to buy a sink but would like a different colour ?
Every sink in our shop can be made in all the sink colours you see in our listings with no extra charges.
Do you only make concrete sinks?
We specialise in concrete sinks, worktops, floors, furniture and everything else concrete you can dream of.
Why don’t you except returns or exchanges ?
Everything we make is completely handmade specially for your order, we do not keep any stock of our products as we make a lot of concrete products.
If you have an item that is damaged we are more than happy to exchange it for the same model but this would still require the same wait as your original order but we will aim to have your replacement with you as soon as possible.